Returns & Exchanges
At Prometeus, we are committed to providing the freshest culinary ingredients; if any product does not meet our rigorous quality standards, we offer a 14-day return window for unopened perishables and non-perishable goods.
Initiate a Request
Contact our support team with your order number and a brief explanation of why the food product needs to be returned or replaced.
Quality Review
For items damaged during transit or quality discrepancies, please provide high-resolution photos of the packaging and product labels for our inspection.
Secure Packaging
Once approved, place the items in their original, unopened packaging to ensure they remain protected and sanitary during the return journey.
Refund Processing
After we receive and verify your return, a refund will be issued to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing