Frequently Asked Questions
Everything you need to know about our premium food products and services.
How do you ensure the freshness of your products during shipping?
We use temperature-controlled packaging and vacuum-sealing techniques to ensure all perishable goods maintain their peak freshness from our warehouse to your doorstep.
What is the estimated delivery time for my order?
Standard shipping typically takes 2-4 business days. For fresh or frozen items, we prioritize express shipping to ensure delivery within 24-48 hours.
Do you offer organic or non-GMO options?
Yes, a significant portion of the Prometeus catalog is certified organic and non-GMO. You can filter by these attributes on our product listing pages.
What is your return policy for food items?
Due to safety and hygiene regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.
Can I track my order in real-time?
Once your order is dispatched, you will receive an email with a tracking link and SMS updates to monitor your delivery progress.